Elaboración de un manual para el manejo del estrés en el personal de ventas de la heladería "Monte Bianco" de la ciudad de Cuenca. Período: 2012-2013

Abstract

The purpose of this study is to review using the theory-practical method the levels of stress found on workers of the Sales area of "Monte Bianco Ice-cream Shop" in the city of Cuenca. This study is focused on the level of stress of this group of people and the actions which could be taken to solve this issue. By mentioning different types of stress I mean the kinds that would lead people to episodes of acute, chronic, episodic or high levels of stress also known as burnout, where professional intervention is urgently required. The other types can be somehow self-treated and won’t require professional participation. This is one of the reasons why I am presenting this proposal.