Diccionario de competencias para una fundación de la ciudad de Guayaquil

Abstract

The present systematization of experiences had the objective of developing of a competency dictionary for the reception area of a non-profit foundation in the city of Guayaquil. The methodology used was a qualitative case study with a descriptive scope, carried out through structured interviews with a sample of three participants, two male and one female. The results led to the creation of specific competencies with their corresponding levels, based on the information provided by the participants. In conclusion, the competency dictionary proves useful as a guide for describing job positions and simplifying the staff selection process in the non-profit foundation in Guayaquil. As a recommendation, it is suggested to conduct ongoing evaluations of both specific and core competencies.