“Rediseño de procesos y procedimientos para la superintendencia de protecciones de la Empresa Eléctrica Regional Centrosur C.A.”

Abstract

The Centro Sur Electric Company (Centro Sur C.A.) prioritizes ensuring quality, reliability, and efficiency in its operations. To this end, it has identified the need to update the processes and procedures of its protection superintendency. This project focuses on modernizing existing procedures and aligning the protection area with the latest trends in electrical system management. To achieve this, it is essential to evaluate the current state of processes and procedures, as well as integrate tools that promote efficiency and safety in operations, complying with standards such as ISO 9001 for quality management and other relevant standards. For the execution of this certification project, information provided by the company was used, from which the necessary processes were redesigned using the Bizagi Modeler tool. This tool was crucial for modeling the processes and structuring the workflow. The purpose of this redesign is to improve the quality of the activities that depend on these processes and establish clear guidelines for their execution, thus ensuring compliance with the regulations established by the company.