Análisis del estrés laboral en una empresa de consumo masivo de la ciudad de Guayaquil

Abstract

This systematization of experiences was carried out in a mass consumption company in the city of Guayaquil to analyze the level of occupational stress in its workers. The methodology used was a qualitative design of a descriptive phenomenological type, using the ILO-WHO occupational stress questionnaire. According to Gómez, work stress is an emotional, cognitive, and physiological reaction that occurs when the demands of the job exceed the worker's abilities and resources. The results obtained were that the workers of the mass consumption company in the city of Guayaquil have a low level of stress, although if we analyze the level of stress according to the work area we can identify a notable difference, since the workers of the administrative area have a higher level of stress than the workers of the operational area. With an emphasis on the dimension of Influence of the leader.