Análisis para la optimización de procesos de historiales clínicos y flujo de atención del Hospital del Día "Clínica Santa Martha" del cantón Milagro

Abstract

The present research analyzes the processes of clinical records and attention flow at the Clinica Santa Martha Health Center with the aim of optimizing such processes and improving user care. The research conducted is descriptive, non-experimental, cross-sectional, utilizing mixed methods with surveys and interviews as the main instruments. The main objective is to develop recommendations for the optimization of service processes, clinical records, registrations, and attention processes to ensure the best procedures and care for patients during admission. This will reduce waiting times; improve administrative processes by eliminating repetitive tasks, forgetfulness, and/or duplication, thus resulting in increased productivity and improvement in patient care processes.