Análisis de los procesos de producción de las empresas fabricantes de Tubos PVC en el norte de Guayaquil

Abstract

The study aims to analyze the production processes of PVC pipe manufacturing companies in Guayaquil’s north, pivotal in supplying construction projects. Specific objectives include scrutinizing processes, assessing customer satisfaction, and proposing improvements for optimal results. Initial findings reveal customer disparities in process awareness, underscoring the need for better communication. Critical improvement areas include process understanding, product quality, and safety measures. Despite challenges, most customers are content with PVC pipe quality, though a dissatisfied minority exists. Emphasizing effective communication and customer service is crucial for overall satisfaction. These insights are integral for enhancing efficiency and quality in the construction industry.