Alternativas de control en la gestión de cartera vencida mediante alarmas de medidores AMI en CNEL EP-Guayaquil

Abstract

CNEL EP-Guayaquil is an electricity company that faces the challenge of reducing the past-due portfolio and improving efficiency in the collection management of its services. The methodology used in this research is based on a mixed approach, combining quantitative and qualitative techniques. First, historical data on non-performing loans and customer consumption patterns were collected and analyzed using AMI meters. Subsequently, interviews were conducted with the different actors involved in collection management. The results obtained revealed that the implementation of AMI meter alarms can have a significant impact on the reduction of past-due loans.