Análisis y propuesta del proceso de mejora de los servicios de mantenimiento, diagnóstico y reparación del taller automotriz González

Abstract

The study addresses the issue of improvement processes for an automotive workshop, taking into account that the main objective is focused on analyzing and proposing processes for improving maintenance, diagnosis and repair services at the González Automotive Workshop. From the methodological point of view, a qualitative, descriptive, bibliographical and field approach was obtained, having the survey as a data collection instrument, which was directed at collaborators and clients, the sample is made up of three collaborators. and 50 clients. Within the results obtained, it is observed that 100% state that the establishment does not have acquired processes to develop the activities of maintenance, diagnosis and repair of automobiles. In addition, 66.37% state that the car maintenance, diagnostic and repair processes are not supervised by a specific collaborator and 66.37% state that they agree that there is a specific order in the development of the processes. Thus, it can be concluded that the main resource to be executed is the design of flowcharts that allow establishing a systematized order of each of the processes carried out in the establishment. In the same way, the time measurement of each of the processes was carried out and finally training workshops were proposed for the technical area.