Análisis de las pequeñas y medianas empresas que aplicaron la metodología Seis Sigma en la ciudad de Quito durante los últimos cinco años.

Abstract

Six Sigma has throughout history been visualized as a new tool for continuous improvement in the processes evidenced with the first application in the Motorola company, achieving a favorable success. Six Sigma has been a creator and driver of productivity and competitiveness in its operations, being important to emphasize that the processes in a company do not remain static. Currently, Six Sigma associates large and small and medium enterprises (SMEs), regardless of size and economic activity. The Six Sigma methodology is focused on improving processes but focusing practical, simple and fast solutions with the aim of efficiently and effective quality of approximately 100%, combining with customer satisfaction through the use of statistical tools. In Ecuador, Six Sigma is not very widespread due to various factors such as lack of knowledge, lack of information, application time, among others; However, there are few SME companies that have applied the Six Sigma methodology, obtaining favorable and successful results. This article studied the PYMES companies located in Quito that have implemented the Six Sigma methodology for the improvement of their processes. At the same time, the impact of its application can be evidenced in relation to the use of the International Organization for Standardization (ISO) standards or other standards of good manufacturing practices (BPM`S).