Determinación del costo de prestación de servicios automotrices, por medio del método de costeo ABC y análisis de la calidad de servicio al cliente, como herramientas competitivas, en la "Mecánica Automotriz Servival", de la ciudad de Loja

Abstract

In the first chapter, basic concepts of the subject of study are described and developed, that is, the most important theories and terminology in this system were investigated, following with chapter two, the ABC method is developed, profit margin of obtained costs and Real prices also a customer service study is performed in Servival Automotive Mechanics. Finally, in chapter three an analysis is developed, with improvement strategies, between the cost of providing services obtained through the ABC costing and the prices of the services offered by the automotive workshop of the city of Loja.