Análisis y diseño de medidas preventivas apoyadas en la informática forense para mejorar los niveles de seguridad de la información manejada por el servicio de mesa de ayuda prestado por la empresa Tata

Abstract

The paper describes the analysis and design of preventive measures supported in computer forensics to improve security levels of information handled by the help desk service provided by the company "TATA" - "TELEFÓNICA" using tools (software) and methodologies that allow us to identify potential vulnerabilities in the organization, with the aim of designing preventive measures to improve processes and information management to provide TI support to internal users of the client.