Ureña Echeverría, Nancy Paola; Viteri Bermeo, Giselle Estefanía (ene-2013) - [Director: Chicaiza Villalba, Raquel Jacqueline]

The company currently has an interest in improving their performance are geared towards meeting business objectives to better serve their customers, by applying methods and procedures. Thus, it carried out research into alternatives to meet customer satisfaction, raising Organizational...