Buscar por Autor Martínez Marchán, Luis Eduardo
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“Diseño de un modelo de gestión de la calidad en el servicio de entrega de licencias de conducir, en la Agencia Nacional de Tránsito, provincia de Pichincha”
Martínez Marchán, Luis Eduardo; Moscoso Lincango, Jaime Danilo (dic-2013) - [Director: Samaniego Guevara, Hernán Washington]
This thesis work comprises the design of a Management Model Quality Service
Delivery Drivers Licenses in the National Traffic Agency, Pichincha Province,
where you can find the theoretical basis of the quality in customer service, which
allow you to have clear guidelines of the implementation of...