Browsing by Author León Muñoz, Andrés Felipe
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Elaboración de un plan estratégico del área operacional y administrativa para el proyecto "Sepca", (prestación del servicio preventivo, correctivo, y atención de emergencias de las estaciones celulares de Conecel "Claro") de la empresa Telcom de la ciudad de Quito
León Muñoz, Andrés Felipe (Mar-2015) - [Director: Arias Luna, María Teresa]
The project Sepca Telecom requires concrete actions to focus their processes to improve quality of service, allowing reaching a contract renewal project work and so maintaining and promoting higher levels of profitability and growth. For this, the present study based on a full diagnosis has...