Gamboa Cárdenas, Christian Armando; Tenelanda Tixi, Diana Paola (feb-2013) - [Director: Lince Merizalde, Jaime Roberto]

Despite this financial institution shows a trajectory of 35 years in the market positioning is weak compared to other financial institutions, this due to its low rating risk, not to encourage the improvement of systems and technology to support processes management, not providing quality services...