Impacto de la tecnología en la gestión logística de las PYMES guayaquileñas: sector Vía Daule

Abstract

The present investigation will show an analysis regarding the great impact of technology in the logistics management of guayaquileñas SMEs in Daule road sector. This is a quantitative and qualitative research, where two important data collection techniques are used, such as in-depth interviews and surveys. The in-depth interviews were conducted with 7 experts with the following positions: Production Manager, Inspectors Coordinator, Warehouse Coordinator, Head of Quality Control, Logistics Coordinator, Head of Operations and Warehouseman. The surveys were carried out in 58 SMEs in Daule road sector in order to determine the benefits of applying technology in the logistics management of companies. The results obtained in this study indicate that logistics personnel should be trained in the proper management of technological tools and software that allow optimizing processes, improving the distribution of goods or services, storage control, dispatch, transport monitoring and inventory control; in order to provide relevant information, which allows examining the importance of investing in technologies for the progress of small and medium-sized enterprises; highlighting the importance of staying constantly updated in such a changing world. It is concluded that SMEs require technology to obtain long-term benefits and position themselves in the market, which will allow their growth and internationalization.