Diseño de procesos de calidad para la fabricacio n de tableros eléctricos

Abstract

This research aims to present a quality process design for microenterprises in Quito specializing in the manufacture of electrical panels. This design seeks to contribute to strengthening regulatory standards and improving quality processes, in order to achieve more reliable, safe, and competitive operations, minimizing the costs associated with poor quality. The methodological process is described in detail using a descriptive and correlational approach with mixed methods. One test employed an ad hoc questionnaire as the main instrument, with a sample of 10 companies dedicated to the manufacture of electrical panels, selected by the Economic and Financial Identity of the Superintendency of Companies and the National Institute of Statistics and Censuses (INEC). This survey, conducted to collect data, evaluated quality management practices, production systems, the costs of poor quality, and other indicators. The results show that most of the microenterprises operate on a made-to-order basis and maintain a moderate level of quality management. The costs of poor quality represent less than 5% of revenue, confirming its impact on improving business performance by detecting and preventing defects in all its processes.