Relación entre el clima organizacional y el desempeño laboral de la generación Z en cadenas de comida rápida en Guayaquil

Abstract

The objective of this thesis was to evaluate the relationship between organizational climate and job performance within fast food chains in Guayaquil with Generation Z employees. The research was conducted by administering surveys to employees and conducting interviews with experienced staff within the chains. The results showed that factors such as communication, respect, recognition, working conditions, and leadership from superiors directly influence Generation Z and how they perceive the workplace, their performance, and their retention. It was identified that despite the operational demands that exist within the fast-food sector, employees show high levels of responsibility, punctuality, and teamwork. However, weaknesses were also found related to the normalization of work pressure, deficiencies in training, and lack of job recognition, which can affect long-term performance. It was concluded that a favorable organizational climate is the basis of a strategic factor for improving job performance and reducing staff turnover within fast food chains, highlighting the importance of strengthening leadership styles, internal communication, and recognition practices geared toward the diverse expectations of Generation Z.