Propuesta de optimización del proceso de almacenamiento en una empresa distribuidora de productos químicos, conforme a los lineamientos de la norma ISO 9001

Abstract

This technical project proposes the optimization of the storage process in a chemical products distribution company located in Guayaquil, in accordance with the guidelines of ISO 9001:2015. The identified problem is related to deficiencies in the standardization of procedures, infrastructure control, document management, and the non-formalized application of the sectorized chaotic storage method, which generate variability, operational risks, and nonconformities within the Quality Management System (QMS). The objective was to develop an improvement proposal to enhance storage quality through a mixed-method approach that enabled the diagnosis of the current process conditions and the formulation of feasible actions. Analytical and inductive methods were applied for the documentary review of the QMS, on-site inspection of the storage area, and analysis of internal audit reports. The tools used included checklists based on ISO 9001:2015 requirements and the Ishikawa diagram, which facilitated the identification and prioritization of root causes. Based on the results obtained, a proposal structured under the PDCA cycle was developed, aimed at strengthening standardization, traceability, document control, and infrastructure management, thereby reducing risks and improving operational efficiency.