Optimización de procesos administrativos en la Iglesia Evangélica Apostólica del Nombre de Jesús, La Libertad, Santa Elena

Abstract

Case study based on the optimization of administrative processes in the Evangelical Apostolic Church of the Name of Jesus, La Libertad, Santa Elena, to analyze its administrative processes, evaluate applicable quality instruments, and propose strategies; justified by the need to overcome empirical practices that arise in church organizations, which cause inefficiencies, thus limiting the quality of their services. Therefore, through a non-experimental, descriptive field design with quantitative criteria, the population of 85 employees was considered through finite sampling, and 74 of them were selected to apply methodological techniques, collect data, and establish strategies based on the use of quality tools. The results were partially defined processes, outdated role and function manuals, lack of feedback, among others; the willingness of employees to undergo training supports the viability of standardization, digitization, and continuous improvement.