Identificación de riesgos psicosociales en estrés, burnout y enfermedades asociadas en ergonomía en trabajadores informales de un barrio de la ciudad de Quito: un enfoque en recursos humanos.

Abstract

This study identifies psychosocial risks related to stress, burnout, and ergonomicrelated illnesses among informal workers in a neighborhood of Quito, using a Human Resources approach. The research adopted a quantitative methodology with a correlational scope and a non-experimental, cross-sectional design, applying validated instruments to a sample of 40 street vendors. The results reveal that 82.5% of the population presents moderate to high levels of stress. A critical prevalence of musculoskeletal disorders was detected, mainly affecting the neck and lower back due to the handling of loads without proper technique. Regarding burnout, a high risk of depersonalization and emotional exhaustion predominates, along with the fact that most participants report low personal accomplishment. The study concludes that workers face a dual burden of physical and mental strain, exacerbated by the lack of institutional support and labor precariousness. It is recommended to implement community-based management strategies, such as postural hygiene campaigns and health brigades, to promote self-care and prevent these risks in the informal work environment.