Analizar la incidencia de la evaluación de desempeño en el desarrollo de las actividades de los empleados de la SNGR

Abstract

Through the systematization of experiences, it was possible to analyze how performance evaluation influences the different tasks of employees at the National Secretariat for Risk Management (SNGR). A inductive qualitative approach was used to carry out this work. A 360-degree performance evaluation was conducted with ten public servants from the SNGR's nine directorates of adjective processes, central plant, as main participants. They were evaluated based on the institution's systems for this purpose, measuring their competencies, skills, and knowledge. The research was carried out in planning, data collection, and analysis phases, with a guarantee of confidentiality and voluntary participation. The results show a high level of performance: six were evaluated in the Excellent category, three in Very Good, and one in Good. The most notable strengths were: responsibility and teamwork; while the most relevant challenges were related to institutional commitment and the reinforcement of technical competencies. Previous studies have demonstrated through comparative analyses the importance of group cohesion, participatory leadership, and digital tools as key elements that increase the transparency and acceptance of evaluations. Overall, it was confirmed that performance evaluation represents a very useful strategic tool for identifying strengths, weaknesses, and training needs, which can promote continuous improvement. In conclusion, it was determined that a balanced model, integrating quantitative and qualitative indicators along with training processes, can significantly strengthen motivation, cohesion, and institutional efficiency. It is recommended that the model studied in this work be strengthened through mixed methodologies and digital platforms that optimize transparency and active employee participation.