Estrategias de recursos humanos para fomentar el engagement laboral: un análisis de prácticas efectivas en una empresa pública de la ciudad de Quito

Abstract

This research, "Human Resources Strategies to Promote Workplace Engagement: An Analysis of Effective Practices in a Public Company in Quito," analyzes current practices implemented by the human resources department with employees, seeking to assess their effectiveness in relation to the level of work engagement. It also proposes encouraging the implementation or improvement of human resources strategies. Workplace engagement can be considered the degree of identification that employees feel with the company. It is also the commitment and attitude that can generate improved work performance. The methodology used in this study was mixed. This analysis was conducted with the help of an ADHOC survey on the topic and the Gallup Q12 scale, which allows us to measure work engagement. Data collection was virtual, and the sample consisted of 80 employees from a public company. The analysis revealed that the company uses various human resources strategies, which have a significant impact on work engagement. It was evident that leadership and internal communication are important aspects that have helped generate a good level of engagement. However, it was revealed that employees have significant knowledge of other benefits that have not yet been implemented by the company, but which it is recommended to consider for their implementation within the organization.