Efecto del síndrome de burnout y su influencia en el desempeño laboral en los colaboradores: caso de estudio empresa privada de Quito

Abstract

The present research work seeks to evaluate the influence that burnout has on work performance. For this purpose, a total population of 56 male and female employees from the administrative and operational areas of a private sector company in Quito city was taken. The Maslach Burnout Inventory (MBI) questionnaire and a work performance questionnaire were used for this research. Both psychometric instruments had adaptations for the context in which they were applied, even so both had a validation process by the software Statistical Package for the Social Sciences (SPSS). The application of these questionnaires is convenient at the time of evaluating Burnout Syndrome and Job Performance, variables studied in this research. The application of these instruments allows the analysis of factors such as work stress, fulfillment of objectives and responsibilities, physical and mental exhaustion, job satisfaction, etcetera. This study makes it possible to analyze the symptoms of burnout syndrome in employees and how these symptoms may or may not affect the fulfillment of their responsibilities. This is related to the physical, mental and emotional exhaustion, in addition to the lack of motivation that the person who presents this disorder has with their daily activities at work.