Diseño de un sistema de gestión de calidad para el proceso productivo de una empresa minera

Abstract

The objective of this work is to design a quality management system for the production process of a mining company. The company in question, dedicated to the extraction of ballast material, has experienced significant problems due to the absence of a quality management system, which has resulted in reprocesses and delays in deliveries, negatively affecting operational efficiency and customer satisfaction. Several studies highlight the importance of implementing ISO 9001:2015 in improving the competitiveness and sustainability of mining companies. The methodology used in this project includes SWOT analysis, literature review and the application of the PHVA (Plan, Do, Check, Act) cycle for continuous improvement. In addition, a risk and opportunity matrix was used to detect potential risks and identify opportunities for improvement, allowing for more proactive and effective management of the production process. The expected results of this proposal include process optimization, cost reduction and increased customer satisfaction, ensuring that operations are carried out efficiently and in compliance with quality standards. The proposal is based on the need to exceed customer expectations and on the effective adaptation to changes in the business environment.