Evaluación y mejora de la calidad del lastre en la empresa STONY en el cantón de Pedro Vicente Maldonado.

Abstract

Improving ballast quality helps to offer a product with better characteristics established by experts, maintaining a good long-term business relationship with the customer so that customer loyalty increases, quality reduces dissatisfaction in the sale of the last one. presents inconsistencies and creates a solid and lasting image with the application of strategies that benefit both the company and the clients, the study focuses on the STONY CIA LTDA mine, a mining company that is dedicated to the extraction and sale of the base and subbase. This research is based on the Casa de la Calidad-Quality Function Deployment (QFD) methodology, through which two phases are configured: phase 1: Recognition of variables for quality evaluation where the exploratory scope was analyzed through consultation and validation of experts and phase 2: Quality evaluation where experts evaluate through surveys using the Delphi method the quality of the base or subbase in comparison to competing companies, the surveys were applied to 36 professionals such as : environmental auditors with more than 3 years of experience in mining and civil engineers with extensive knowledge in road asphalt work with a projection to quality factors from the interaction of technical, technological, social, environmental, economic or market dimensions. that may be associated with the product.