Revisión de literatura sobre ciberseguridad en Pymes enfocadas al comercio electrónico

Abstract

Electronic commerce has developed especially in recent years due to the pandemic where SMEs, due to the restrictions and suspension of their face-to-face operations, choose to adopt electronic commerce. Businesses advance so quickly that organizations are exposed to computer crimes associated with electronic commerce transactions, for this reason SMEs are forced to focus on security and reduce vulnerabilities in information and data protection. The general objective of this research is to analyze the fundamental aspects on which cybersecurity is based to detect possible cyberattacks in SMEs with the aim of finding solutions by carrying out an exhaustive analysis of the literature from the years 2020 to 2024. It is used a quantitative and descriptive study, the technique of systematic mapping in accordance with the PRISMA flowchart standard for the review of relevant literature. The use of the systematic mapping technique obtained 30 relevant scientific articles, the most referenced consideration to protect is insecurity in transactions and means of payment, the most referenced security characteristic is integrity, the most common attack is the pishing and Spear attack pishing, the most used technological solution is Blockchain, Encryption and Artificial Intelligence (AI). It is concluded that with the result of this study, SMEs will be able to increase the confidence and willingness of customers to carry out transactions in electronic commerce.