Diseño de un programa de prevención de Riesgos Psicosociales dirigido al personal operativo del Servicio Integrado de Seguridad ECU 911 Centro Zonal Quito en el periodo julio -noviembre del 2022

Abstract

This research work addressed the issue of psychosocial risks in the workplace. For this purpose, the objective was set: to design a psychosocial risk prevention program for the operational area of the ECU 911 Integrated Security Service, in the period July- November 2022. A non-experimental, descriptive and transversal research design was carried out. An instrument was applied in questionnaire format on a Likert scale for the Evaluation of Psychosocial Risks, validated by the Ministry of Labor. The population was 116 subjects and the sample was 90, selected in a non-probabilistic manner for convenience, all belonging to the Zonal Center 2-9 of Quito. The findings indicated that most of the dimensions evaluated do not have high risk because they do not exceed 50% of the probability of affecting the participating subjects. However, some dimensions obtained a high risk of being affected, such as: workplace harassment, self-perceived health, sexual harassment, double presence, work conditions, leadership, recovery, and margin of action and control. These data determined the need to propose a psychosocial risk prevention program as a product of the research. The conclusions were oriented towards achieving the diagnosis, identifying the needs and consolidating solutions to the problem.