Reducción de costos y generación de nuevos ingresos a través de la automatización de procesos implementando el servicio de banca telefónica en Banco Coopnacional S.A.

Abstract

Carry out the automation of product and service processes through Telephone Banking at Banco Coopnacional S. A. of the city of Guayaquil, thus, the design of the improved process of activation of debit cards and banking emergencies, such as the request for interbank transfers, were executed through the technique of participatory observation and flow diagram.