Propuesta de mejora en los principales procesos del departamento académico de una Institución Superior en la cuidad de Guayaquil

Abstract

In the department of Academic Coordination of an IES, the respective study of the situations that may arise during the working day of the administrative staff is carried out. Therefore, it is essential to evaluate, verify, study the work methodology used and the performance within the area, for this reason the information gathering is carried out in situ, developing tables and flow charts. As a result, it was possible to design an improvement proposal for the activities generated by the "Bottlenecks", standardizing the processes, providing a continuous improvement that will help the workers to be more efficient in their work.