Diseño de un sistema de gestión de calidad para el área de producción basado en la norma ISO 9001: 2015 en la empresa Condimensa

Abstract

This project will analyze and evaluate the current situation of the organization and its productive development during the production of sauces, spices, grains and condiments, through the use of a check list based on the ISO 9001: 2015 standard, in the same way, certain weak points of the organization that require improvement will be detected. The results obtained indicate that the presence of a deficient quality management system can affect the productivity of the company, however, thanks to the use of the check list to a sample of 5 employees who have extensive knowledge about each area and process of the company Condimensa, information and data were obtained that point to the need for the design of a quality management system based on ISO 9001: 2015 and its subsequent implementation. So that the effectiveness and compliance increases and allows the company to have a more efficient management system and continuous improvement in its production processes, in addition to meeting the expectations and needs of customers, the implementation of this proposed quality management design, will allow compliance to increase from 59 % to 96 %.