El teletrabajo y su impacto en el desempeño laboral, caso “TCONTACTA” periodo abril 2022 a marzo 2023

Abstract

In this research work, we talk about telework and its impact on work performance taking as a reference the case of the company "Tcontacta", which provides contact center service and has implemented this new way of working. This research work is based on a mixed research approach, in which interviews were applied to general manager and CallCenter area manager, and surveys to the company's staff. The data obtained were used to achieve the objectives set. An interpretation of the correlation of the data obtained both prior to the implementation of teleworking and post implementation, based on the conceptual theory exposed, in order to contrast the diagnoses and determine the positivity or negativity of this strategy. Giving us as a result a positive influence of 9.75% present in work performance with telework, on the work performance before the implementation of telework.