Desarrollo de un asistente virtual utilizando procesamiento de lenguaje natural y aprendizaje de máquina para comunicación con aspirantes a estudios de posgrado de la Universidad Politécnica Salesiana usando canales de mensajería

Abstract

Communication available twenty-four seven between the Salesian Polytechnic University and those interested in pursuing a postgraduate degree. It gives way to the development of a virtual assistant as an intermediary that facilitates communication using WhatsApp as a messaging channel. The virtual assistant consists of some layers that allow users to understand and answer questions thanks to the data collected and stored in a non-relational database.