Análisis, diseño y desarrollo de una solución integral para la gestión de órdenes de trabajo de una mecánica automotriz. caso de estudio: taller automotriz DC

Abstract

The following research conducted in the Automotive Machine Shop DC tackled the needs concerning customer service processes that appeared on a daily basis at the automotive machine shop. In this respect, in view of such a need, it was intended to implement a website prototype for the management of the work orders whose logistics tended to be done manually. The systematization of the work orders management, executed by the prototype of the website, served purposes such as the login of the employees, the register of customers arrival, vehicles reception, and work orders, which had not been catered appropriately and in turn, it contributed to marketing the shop. Thus, the proposal of the website prototype happened to be helpful for both the needs of the customers and the automotive shop requirements managed to be fulfilled as per it was meant. This undertaking gave rise to streamlining the information records by sorting them within a database in order for them to be reachable provided they were required in the queries to come.