Diseño, desarrollo e implementación de una asistente virtual para la resolución de dudas sobre los procesos académicos de la Universidad Politécnica Salesiana - sede Cuenca utilizando inteligencia artificial y procesamiento de lenguaje natural

Abstract

At present, the request, complaint, claim, suggestion (PQRS) systems have evolved around the needs of users, for which a virtual assistant has been developed to help resolve processes at the Salesian Polytechnic University, for means of artificial intelligence and natural language processing to optimize the performance of these.