Propuesta de valor en la gestión de cobranzas en la agencia Guayaquil – centro de la cooperativa de ahorro y crédito Jardín Azuayo

Abstract

The proposal made is based on the establishment of a fixed person in charge of the collection management, therefore the guidelines are given for the creation of the position of Collection Manager, the essential activities and the matrix of competencies of said position are proposed; the number of people to be hired remains under evaluation by the cooperative. A new collection management process is proposed, in which, in addition to the new position, other managers are involved in order to decentralize activities.