Teletrabajo aplicado a docentes universitarios de Guayaquil y su incidencia en la satisfacción estudiantil, periodo 2020-2020

Abstract

Higher education has undergone changes due to the arrival of Covid-19, forcing it to create adjustments and innovate in the face of new challenges. The main objective of this research is to analyze the effects of the application of Teleworking among university teachers in Guayaquil and its impact on student satisfaction, it also shows teachers´ perception of this new modality in which they have been forced to reinvent their teaching methods, identifying the advantages and disadvantages of teleworking. The methodology used was descriptive and correlational with a mixed approach. It showed the type of modality students are inclined for by measuring the satisfaction of the service. The qualitative method was used for the interviews and the quantitative method for the surveys. It was detected that the main problems that university students have when receiving classes online is due to poor internet connection, limitations in technological equipment, and lack of coordination in study groups. On the other hand, teachers are satisfied with the application of telework and the constant training they receive, however they consider that they have an increase in their workload. The main conclusions are: teachers see teleworking as a new work option, students are satisfied with online classes, and showed their preference for a future virtual modality.