Creación de un prototipo de Chatbot para el apoyo en el proceso de enseñanza-aprendizaje virtual de la Cátedra de Ingeniería de software de la Carrera de Ciencias de la Computación

Abstract

This document describes the construction of an informative chatbot prototype for frequently asked questions (FAQ), with different Python tools and libraries. This prototype allows Natural Language Processing (NLP), data analysis and answering with the information stored in a knowledge base, which is made up of relevant information obtained from the main bibliography of the subject and stored in a NoSQL database (non-relational); resulting in an easy-to-use application for the students of Software Engineering in the career of Computer Science, campus Quito, which born with the need to facilitate the understanding of basic concepts taught in the subject about certain topics developed in the educational process, the chatbot prototype is capable of analyzing the questions entered by the user and offering a correct answer. If the information of any question entered is not contemplated, an email is sent to the teacher who manage the knowledge base, indicating the need to feed on the information not founded, in order to keep it updated.