Propuesta de elaboración de un manual de procesos para la Coordinación Financiera, aplicable a la Asociación de Municipalidades Ecuatorianas (AME)

Abstract

In this project, the processes that the Financial Coordination of the Association of Municipalities of Ecuador AME has were analyzed, to know information about the activities to improve the service that this department has. Through interviews and questionnaires in the jobs, the rotation of personnel in the Financial Coordination has been evidenced, a condition that has complicated the development of the various functions and work activities, in the same way, the inconvenience with the entry of new employees that are registered in the payroll, a situation that obstructs the effectiveness of the service, delays in payments and lack of interpersonal and interdepartmental communication. As a result of this aspect, global policies and individual programs have been defined in the workplaces, as well as a process manual that includes different positions so that the information is standardized and an adequate service can be provided to the internal client and the units acquired. of projects in addition to external clients. The results that are expected to be achieved are: the sequential monitoring of financial coordination tasks, logical order in a suitable time and the standardization of functions in the area.