Diseño e implementación de un sistema centralizado de monitoreo, supervisión y control automático de servidores y servicios en entornos virtuales de la empresa Message Plus basado en herramientas de código abierto

Abstract

The MessagePlus company requires an incident management, control and notification platform in the terminals that it uses to manage its services. They are hosted on their own servers under the hosting system. The platform must verify the status of the services that the company manages, by monitoring the processes that execute them, and automating some of the recurring actions that do not require verification by support personnel. The use of Zabbix and Monit, open source tools, facilitate the control and monitors of virtual terminals and process status respectively. With the implementation of these tools, the needs of the company are covered from the management of virtual environments to the monitoring of the main services, along with the efficient handling of notifications. This platform is built on the company's own infrastructure, in a terminal in uninterrupted operation. Whose metrics are established in conjunction with the organization's IT staff, who will have full control of the platform at the end of this project. An efficient and simple mobile monitoring solution for staff use is also resolved. Once the implementation of the platform is finished, you have full access to the web that includes Zabbix and Monit, accessible from anywhere thanks to the use of a public IP that is provided by the hosting. The website includes the display of detailed panels of the status, incidents, and statistics of the terminals, as well as the status of the monitored processes.