Sistematización de la experiencia del diagnóstico y ejecución de un plan de mejora para reducir los índices de rotación del personal del departamento de operaciones urbanas que corresponde al área técnica de la empresa Telconet S.A durante el periodo de marzo y julio del 2019.

Abstract

The systematization described in this report arises from the need to make known the experiences acquired in the execution of the intervention project that aims to solve an existing problem in the company TELCONET S.A. The fundamental element of this problem lies in the increase in the turnover rates of the personnel detected after an interview with the Human Resources Manager of the company TELCONET S.A. Depending on the need of the organization, it was proposed to systematize the design of an action plan that would allow staff to be retained in the technical area and, therefore, reduce turnover rates. After the application of the instruments defined for the execution of the project, the elements that have directly influenced the emergence of the problem were detected and on this basis actions that were implemented in the company were defined. The directive of the technical area of TELCONET S.A. She was satisfied with the results obtained and fundamentally with the perceived decrease in turnover rates, after the implementation of the proposed action plan.