Implementación de una herramienta de monitoreo de hardware para los servidores de ventanillas pertenecientes al banco del pacífico a nivel nacional.

Abstract

The general objective of this work is to implement a hardware-monitoring tool that allows centralizing all the physical alerts of the Banco del Pacífico window servers at the national level. In the organization there is a delay in reacting to solve hardware problems in the teller servers in the Pacífico bank, causing the system to fall during production hours, there is no specialized support with hardware knowledge in distant cities, causing the resolution time A problem or event is not the optimum, this causes damage to the business and poor service to the end user. The PPDIOO method was used in order to obtain the necessary information and follow an appropriate order during the execution process of the present projects, a test plan will be used for the correct functioning of the OpenManage Essentials tool, as well as the processes that were carried out. out for a correct putting into the production environment.