Impacto del uso de las tecnologías de la información y comunicación en la productividad de las pymes del sector metalmecánico en la ciudad de Quito

Abstract

This project aims to analyze the impact of the use of Information Technology and Communication (ICT) on productivity of small and medium enterprises (SMES) in the metallurgical sector in the city of Quito, considering the advantages that provide them in order to gain efficiency and effectiveness in the production process. SMES in the metalworking sector contribute greatly to the growth of the country, sources because they generate employment and contribute to the creation of new products. This study takes the information provided by the staff working in SMEs in question, identifying the use and contribution of ICT The first chapter describes the definition and different types of ICT used in industry; as well as the advantages and disadvantages of using them in the industrial sector. The second chapter describes SMEs that are in the city of Quito, it focused on metallurgical area and their production processes. The third chapter describes the methodology used, taking into account the size of the sample of companies in the study and data processing. The fourth chapter shows the statistical processing of the survey results to SMEs in the metallurgical sector in the city of Quito. The fifth chapter shows the descriptive analysis of the results. Finally, the sixth chapter the conclusions and recommendations reached at the end of this research project is presented.