Diseño de un sistema de gestión basado en procesos para el departamento comercial de astilleros navales ecuatoriano - Astinave EP de la ciudad de Guayaquil.

Abstract

The object of the present thesis is to establish the core business processes inside of ASTINAVE EP commercial management, allowing this way, the monitoring and control of internal business management. Procedures, manuals, guidelines, flows, indicators and formats for the sale processes, Customer Services, and Marketing will be done. It is important to mention that in order of organizations to operate in an effective way, they must identify and manage numerous interrelated processes which are usually in constant interaction with each other. The result of a process becomes the input to the next process.