Inteligencia Emocional laboral en los trabajadores de una empresa en el norte de Guayaquil en el período de junio - agosto del 2023

Abstract

In this systematization, key data was evidenced regarding the levels of labor EI, which is defined as a construct used in the company to improve the management, identification and emotional understanding of its employees, which brings great benefits for productivity, decision making and problem solving both in the professional and personal life of workers. The methodology used is qualitative with a phenomenological approach, this perspective helped to analyze the information from the experiences during the project, in addition, systematizing each of these moments allowed access to every detail of the data obtained. The instrument applied to measure labor emotional intelligence, the TMMS24 test that is endorsed in Ecuador, provided relevant data to measure the dimensions of labor EI present in the test such as attention, clarity and emotional repair, during this process it was also necessary to take into account the availability of time to adjust to the schedule of the 10 participants of the project, it was obtained as results that in the dimension of attention 6 of 10 employees should put more care to their emotions, while in clarity and repair employees were in the range of adequate and excellent. These results show that the company has a good labor EI, although in the Emotional Attention, training or workshops should be created to improve the care of the workers' feelings.