Análisis de inclusión de la inteligencia emocional basada en la calidad de vida laboral a través del modelo de las organizaciones saludables (HERO) en la empresa Logística Bananera S.A. durante el período de Mayo/2023 a Septiembre/2023

Abstract

This systematization of experience aims to determine the applicability of the Hero Model as an influence of emotional intelligence and quality of work life in the company Logística Bananera S.A. The systematization of experience is based on theoretical reviews of academic and scientific character, which allowed us to know about the analysis of the variables in relation to the model of healthy organizations within the organization, supporting the existing data with those that were collected in the study conducted within the company. The methodology implemented had a qualitative phenomenological approach where a detailed analysis of the current situation in the company was made. The instruments used in the systematization were: The Trait Meta-Knowledge Scale on Emotional States (TMMS-24) directed to 13 randomly selected workers, to obtain real data on their skills of being conscious and their capacity to regulate their emotions; the Lares scale of quality of work life to check the perception of the collaborators about the different aspects of their occupational life; and the Hero checklist to check the current situation of the internal practices and to know the well -being of the workers having a possibility of applying this model in the future. The results obtained were positive in terms of the applicability of the tests, without obtaining an unfavorable result in terms of any problems that might exist in the company.