Implementación de la metodología six sigma en los procesos de gestión dentro del departamento de colisiones de Corporación Proauto Chevrolet Carapungo

Abstract

Automotive industry has shown a great growth and positioning worldwide; within Ecuador one of the largest companies is Corporación Proauto S.A., dedicated to the sale and repair of vehicles, being the leader in the domestic market, one of the strengths of this company is the repair of damaged vehicles in the collision department. The collision area is one of the three lines that Corporación Proauto S.A., is able to offer in its services, being responsible for repairing the damage of damaged vehicles and return them to their original state, quality problems and delays in the delivery times of the vehicles were detected. For a long time, the lack of a standardized process and its follow-up has been one of the main reasons for complaints from this company's customers. The objective of this project is to establish a proposal to improve the processes of the collision shop, applying the Six Sigma methodology that seeks to reduce the greatest amount of variations in a process so that it is free of defects and production and repair times can be saved. The application of a Six Sigma methodology to this department can identify and eliminate the root cause of recurring problems, reduce repair time, minimize waste and improve customer satisfaction, together with this method, the DMAIC tool will be used, in order to define the problems present, to understand the root cause of the same; measure the processes through performance indicators to understand the magnitude and impact of the problems; after that the data will be analyzed, looking for an effective solution to achieve the proposed continuous improvement. The results obtained can serve as a practical guide for other organizations in the industry seeking to optimize their operations and achieve management excellence.