Propuesta de acciones de mejora en el servicio de mantenimiento en maquinaria de refrigeración industrial en la empresa Electrovalle

Abstract

This work aims to design and propose improvement actions in the missing preventive and corrective maintenance procedures in industrial refrigeration equipment. For this work, several aspects were considered, which were analyzed with the information provided by the company Electrovalle, from the analysis carried out, it was possible to evaluate the procedure carried out by the maintenance technicians for each client in their industrial plants, said study yielded several errors at the time. to carry out preventive and corrective maintenance. It has been identified that in the maintenance process the record of omission of procedural steps and the record of receipt of the work carried out to the manager to whom the maintenance is performed is omitted, it is proposed to implement improvement actions by creating a procedures manual to With this, the technicians have the knowledge of what maintenance must be carried out on each machine, control record formats that demonstrate compliance and delivery of the work requested by the client and reports to be delivered to clients on the budget for upcoming maintenance. For customers, these improvement actions will greatly benefit them since all the procedures to carry out maintenance will be followed and the completion of the work will be evidenced, keeping the customer on record, and letting them know when the next maintenance will be and what will be done