Propuesta de un sistema de gestión de la calidad (SGC) e implementación piloto en el proceso de mantenimiento de las unidades de evaluación de pozos (MTU) bajo la norma ISO 9001:2015 en la empresa Innova Petroleum Cía. Ltda.

Abstract

Focused on the ISO 9001: 2015 standard, a proposal for a quality management system is created for the company Innova Petroleum Cía. Ltda. the objective of this company is customer satisfaction and generate processes with good quality. Through the survey of processes and with the support of a checklist, it was decreed how the company is currently, where it was obtained that 1 % comply, 86 % do not comply and 12 % do not intervene, therefore, based on this developed a proposal for the SGC in the company Innova Petroleum Cía. Ltd. In the processes that make up the company, a new organization chart was implemented, in addition, by means of a process map, the relationship between processes was identified, it was also considered that each process fulfills its respective functions and responsibilities, together the respective formats required were carried out. the standard and finally it was complemented with a flowchart and characterization for each process of the company in order to identify the internal functioning of processes and the external functioning and relationship. Finally, using the formats established in the QMS proposal, a pilot plan was implemented in the maintenance process, focusing on the MTU service, which has 13 pieces of equipment, of which 12 required maintenances. Based on the annual maintenance planning proposal, it was identified what kind of maintenance each equipment requires.