Propuesta de mejora de la productividad y calidad del servicio de eliminación de plagas de la empresa Pladileu S.A.

Abstract

The service industry in Ecuador represents about half of the gross domestic product, industrial growth requires compliance with current regulations, ordinances and laws, hence the importance of pest control for the food industry, public health, agricultural industry, etc. Pests are an environmental, health and economic problem, therefore the need for their extermination, there are different methods of preventive control and extermination. The objective of this proposal is to improve the productivity and quality of the pest service, aimed at identifying successes and errors during traceability, improvement opportunities that reduce input waste, response time, company organization, reprocessing and methodology of technical service, which will strengthen competitiveness and position PLADILEU S.A. as a market benchmark. It began with the prescriptive analysis of the current situation of the company, for which computer tools were used in the history of services (period 2020-2021), highlighting frequencies, anomalies, bottlenecks and grouping of services with a problematic trend. All the inconveniences in the traceability of the service were identified, to solve the TOC methodology (theory of constraints) was used, discover the structure of the proposal, present solutions among a range of variants to minimize waste and maximize resources, applying a sintering system in big data, simplifying processes, automating comprehensive pest management techniques. Finally, the proposal made it possible to solve the identified bottlenecks, which was based on the objectives of this document. The relevant result is an 11% increase in income due to time savings, scheduled purchase of resources and supplies, improvement in staff retention and organizational construction.